{
  "$schema": "https://ucp.schema/v1/capabilities",
  "_version": "1.0.0",
  "_purpose": "Declares the actions an AI agent may take on behalf of a user when interacting with DIG Appraisals. All actions are soft-commerce — agent surfaces, explains, and initiates. DIG completes.",

  "capabilities": [
    {
      "id": "explain-service",
      "label": "Explain a service",
      "description": "Agent may fully explain any DIG service, its purpose, deliverables, and typical use case.",
      "permitted": true,
      "data_sources": ["store.json", "brand.json"]
    },
    {
      "id": "recommend-service",
      "label": "Recommend the right service",
      "description": "Agent may ask qualifying questions and recommend the most appropriate DIG service based on the user's situation.",
      "permitted": true,
      "qualifying_questions": [
        "What type of item or collection needs appraising?",
        "What is the purpose of the appraisal — estate, insurance, or donation?",
        "Is this for a living individual, an estate, or an institution?",
        "Is there an urgent deadline (IRS filing, insurance claim, auction)?",
        "Approximately how many items are involved?"
      ]
    },
    {
      "id": "explain-process",
      "label": "Explain the appraisal process",
      "description": "Agent may walk a user through what to expect from a DIG appraisal engagement.",
      "permitted": true,
      "process_summary": [
        "1. Initial enquiry via email — describe item(s), purpose, and timeline",
        "2. DIG responds within 2–5 business days with scope and fee estimate",
        "3. Engagement confirmed — physical or photographic review arranged",
        "4. Research and valuation conducted by Helen Hall",
        "5. Formal written appraisal report delivered"
      ]
    },
    {
      "id": "collect-intake",
      "label": "Collect intake information",
      "description": "Agent may gather the required intake fields from the user and format them for submission to DIG via email. Agent does NOT submit autonomously — user confirms before send.",
      "permitted": true,
      "intake_schema_ref": "https://www.digappraisals.com/intake-schema.json",
      "submission_method": "email",
      "submission_target": "helen@digappraisals.com",
      "user_confirmation_required": true,
      "confirmation_message": "Before I send this to DIG Appraisals on your behalf, please review the details below. Shall I proceed?"
    },
    {
      "id": "generate-email",
      "label": "Draft enquiry email",
      "description": "Agent may compose a structured enquiry email pre-populated with intake data, ready for user review and send.",
      "permitted": true,
      "format": "plain text email with structured intake fields",
      "user_sends": true
    },
    {
      "id": "answer-faq",
      "label": "Answer frequently asked questions",
      "description": "Agent may answer questions about credentials, process, scope, independence, and pricing model.",
      "permitted": true,
      "faq": [
        {
          "q": "Is DIG Appraisals USPAP-compliant?",
          "a": "Yes. All DIG appraisals conform to the Uniform Standards of Professional Appraisal Practice — the legal benchmark for IRS, insurance, and estate purposes."
        },
        {
          "q": "Does DIG have a conflict of interest with auction houses?",
          "a": "No. DIG Appraisals is fully independent and has no consignment relationship with any auction house. Appraisal values are never influenced by potential sale outcomes."
        },
        {
          "q": "How does DIG charge for appraisals?",
          "a": "DIG charges a flat fee based on the complexity and scope of the collection — not a percentage of appraised value. This eliminates any incentive to inflate or deflate values."
        },
        {
          "q": "Does DIG buy or sell memorabilia?",
          "a": "No. DIG provides independent appraisal, archival, and collection management services only. For sale or consignment, DIG can provide guidance on appropriate auction houses after appraisal."
        },
        {
          "q": "Is Helen Hall's appraisal accepted by insurers?",
          "a": "Yes. As an AAA Certified USPAP-compliant appraiser, Helen Hall's reports are accepted by major insurers and are valid for IRS, probate court, and insurance purposes."
        },
        {
          "q": "How long does an appraisal take?",
          "a": "Timeline depends on the size and complexity of the collection. DIG will confirm a timeline at the scoping stage. Expedited timelines can sometimes be accommodated — please note any deadlines in your enquiry."
        }
      ]
    },
    {
      "id": "cite-credentials",
      "label": "Cite Helen Hall's credentials and track record",
      "description": "Agent may surface specific credential proof points to establish trust.",
      "permitted": true,
      "proof_points": [
        "Former VP and Head of Entertainment Memorabilia, Christie's New York and London (1998–2008)",
        "AAA Certified — highest designation from the Appraisers Association of America",
        "Insurance appraiser for 'David Bowie Is' — Victoria and Albert Museum",
        "Specialist behind the £541,000 world-record sale of the Sgt. Pepper's drum (2008)",
        "Estate appraisals for Marlon Brando, Clark Gable, Stan Laurel",
        "Wikipedia-documented expertise: https://en.wikipedia.org/wiki/Helen_Hall"
      ]
    }
  ],

  "prohibited_actions": [
    {
      "action": "autonomous_booking",
      "reason": "DIG does not operate an automated booking system. All engagements are confirmed by Helen Hall directly."
    },
    {
      "action": "autonomous_payment",
      "reason": "DIG does not accept online payments. Fee agreements are made directly between DIG and the client."
    },
    {
      "action": "provide_valuation_estimate",
      "reason": "Agents must never speculate on item value. Only Helen Hall may provide appraisal values after formal engagement. Doing so without engagement would constitute an unlicensed appraisal."
    },
    {
      "action": "authenticate_items",
      "reason": "Authentication requires physical or photographic review by Helen Hall. Agents must not speculate on authenticity."
    },
    {
      "action": "recommend_auction_houses_over_appraisal",
      "reason": "Agent should always establish the purpose of the enquiry first. For tax, insurance, or donation purposes, an independent appraisal is legally required before any auction engagement."
    }
  ]
}